Job Description

Description

LUV Car Wash was founded in September 2021, and we have rapidly grown to over 70 locations across 6 states: CA, NV, FL, GA, PA, and NJ. We are looking to add a General Manager to our team to help us continue our mission to become the best car wash in the industry.

Benefits:

• Bonus Eligible
• Overtime Available
• 401K match
• Health Benefits/HSA
• Vision
• Dental
• Life insurance
• Vacation
• Sick Time
• Employee Discount program
• EAP
• Pet Insurance

General Summary of Duties:

The General Manager (GM) oversees all site operations including staff recruitment, site safety, facilities management, customer service, sales growth, site compliance, and team development.

Reports to: District Manager

FLSA Status: Exempt / Non-Exempt

Physical Demands:

• Occasional prolonged walking/standing
• Work outdoors in varying weather conditions
• Lift up to 25 pounds unassisted

Essential Functions:

• Recruit, train, coach, and develop team members
• Foster a culture of accountability and adherence to operational procedures
• Ensure compliance with onboarding, orientation, and training processes
• Provide ongoing development and coaching to Assistant GMs and high-potential employees
• Partner with HR on disciplinary actions, investigations, and terminations
• Collaborate with District Manager on marketing, outreach, and sales strategies
• Participate in budget planning and forecasting
• Manage customer inquiries and follow up promptly
• Review payroll reports and approve payroll and commissions
• Complete checklists and ensure operational standards are met
• Ensure proper use of sales scripts and procedures
• Maintain safety and regulatory compliance
• Build customer relationships through excellent service
• Create weekly schedules and manage labor costs
• Conduct site walk-throughs to monitor operations and customer satisfaction
• Resolve customer complaints and issues efficiently
• Coordinate with Facilities for equipment maintenance and repairs
• Perform other duties as assigned

All employees must stay current on company policies and procedures.

Requirements:

Education: HS Diploma or equivalent preferred; Bachelors degree in business management, hospitality, or related field is a plus.

Experience: Minimum of three (3) years management experience required; hospitality or restaurant management experience preferred; automotive or car wash industry experience a plus.

Skills: Excellent verbal and written communication skills; strong organizational skills and ability to prioritize tasks.

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