Job Description

Base pay range

$85,000.00/yr - $100,000.00/yr

Location: West Coast or Central USA (Remote)

Why this role matters

At Ardoq, our success is driven by the strength of our customer relationships and the value we deliver through our platform.

On a typical day, you will:

• Build and maintain strategic relationships with a diverse book of customers to drive product adoption and long-term value realization.
• Partner with key stakeholders to develop success plans, track progress, and align on business objectives.
• Act as a product expert demonstrating capabilities, sharing best practices, and advising on how to solve customer challenges.
• Protect against churn at all costs by monitoring and mitigating account risk as early as possible.
• Collaborate closely with Sales, Product, and Professional Services to deliver a seamless, value-driven customer experience.
• Proactively identify opportunities for account growth, advocacy, and deeper partnership.

We imagine you will bring:

• 4+ years of experience managing B2B customer relationships, ideally within a SaaS environment; experience with Enterprise Architecture is a plus
• Proven ability to build strong, consultative relationships that drive measurable customer outcomes and retention
• A data-driven mindset with the ability to translate insights into action
• Strategic thinking, with a focus on understanding customer goals beyond feature functionality and elevating conversations accordingly
• Confidence in representing the product and guiding customers toward achieving their business objectives
• Ability to engage in technical discussions and quickly grasp complex concepts when required
• Excellent organizational skills, with the capacity to manage multiple stakeholders and priorities effectively
• Familiarity with enterprise change management or digital transformation initiatives is an advantage
• Proficiency in English (required).

Benefits

• Base salary: $85,000 - $100,000 + bonus
• Employee Stock Options - share in Ardoqs success as we grow together
• 25 days annual leave offered globally
• Enhanced parental leave available globally to support you and your family
• Retirement and insurance benefits, including travel, health, disability and life insurance
• Annual learning budget to support your growth and development
• Fully remote across the USA - with a preference for Central and West Coast locations.

About Ardoq

Ardoq is a bold, caring and driven SaaS company thats redefining enterprise architecture turning static diagrams into dynamic, real-time blueprints that empower smarter, datadriven decisions. Founded in Oslo in 2013, weve consistently been named a Leader in Gartners Magic Quadrant for Enterprise Architecture Tools four years in a row as of 2024.

• Were proudly cloudnative, AIdriven and fuelled by a culture built on bold thinking, kindness, and grit .
• Were a truly global and diverse team , with employees representing over 49 countries working together to help organisations drive meaningful transformations.

Some of our customers include Fortune 500 names like ExxonMobil, British Telecom, and ETH Zurich who trust Ardoq to power their critical transformation journey.

Wherever youre based, youll have access to a competitive, wellrounded package that supports performance, wellbeing, and longterm success.

How to Apply

Send us your CV wed love to hear from you

Final Note

At Ardoq, every teammate has a voice. Whether you love tackling enterprisescale challenges or improving how companies run, youll not only belong, youll impact, grow, and make work meaningful.

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