The people here at Apple don't just create products they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. At Apple great ideas have a way of becoming great products, services, and customer experiences. We are seeking an experienced user researcher to join our App Store & Gaming Research team in an exciting and fast-paced organization. The ideal researcher will have a passion for understanding user needs and behaviors, and the unique ability to design research studies that will inspire teams to tackle complex problems and design solutions that surprise and delight our users. We'll provide you with unparalleled levels of opportunity and resources, with the goal of crafting experiences that influence the industry, as well as people's lives. By constantly focusing on the consumer, you'll build products that are not only amazing to look at, but also intuitive and useful to billions of people worldwide. Join this team if you're committed to making each human interaction visual, audial, and haptic amazing for our customers.
The App Store & Gaming Research team is looking for an extraordinary hands-on user researcher who can design and conduct research studies, analyze data, and deliver insights that drive meaningful impact on existing and new features in the App Store, Apple Arcade, and Apple Games. As a user researcher you will be an integral part of the design process and be responsible for planning and leading research projects across all of our platforms, including iPhone, iPad, Mac, Apple TV, Vision Pro. Research projects will include both quantitative and qualitative methodologies ranging from foundational to evaluative user research. You possess exceptional research capabilities to design studies with the most effective approach, considering the questions and any constraints. You also have rigorous analytical and sense-making skills to translate data and learnings into valuable insights. Furthermore, you have the experience and knowledge to educate and help cross-functional teams and leadership in understanding user needs and behaviors. You flourish in a dynamic, ever-changing, and deadline driven environment. You are a great collaborator and a phenomenal communicator, able to develop and present design ideas in a large team environment. You will work closely with cross-functional teams such as Engineering, Production, Product Marketing, and Senior Management to identify research opportunities, desired learnings objectives, and long term goals. Strong communication skills and ability to stay highly organized is essential. You should be a self-starter, self-motivated, able to work independently, and perform multiple tasks under minimal supervision. The impact of your research will be seen and experienced by millions of people around the world, every month.
B.S. or M.S. in human computer interactions (HCI), human factors, cognitive science, anthropology, sociology, psychology, or related field
5+ years research experience working within a technical environment
Proven experience with multi-disciplinary teams (Research, Design, Engineering, Business, R&D, and others) to ideate, iterate, launch, and refine new product designs
Experience in conducting qualitative and qualitative research methodologies ranging from generative to evaluative approaches (such as in-depth interviews, usability tests, surveys, and diary studies)
Demonstrated success at developing and leading executive presentations for recommendations
An excellent research portfolio showcasing deep and rigorous research thinking and impact
Able to function independently and in a team environment, with excellent collaboration skills
Excellent communication and presentation skills; both written and verbal
A passion for Apple, its products, and its customers is a requirement
Fluent in Pages, and Keynote
Proficiency in data processing and analytical tools such as R, SQL, SPSS or equivalent
Previous experience working in e-commerce environment is a plus
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $181,100 and $272,100, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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