Patient Service Representative Job at Pacer Group, San Francisco, CA

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  • Pacer Group
  • San Francisco, CA

Job Description

Job Description

Job Title: Patient Service Representative

Location: Tarzana, CA 91356

Float Locations:

  • North Hollywood, CA 91607
  • Tarzana, CA 91356

Duration: 13 weeks

Positions: 3

Required Qualifications

  • Experience with medical insurance, referral processes, and benefit plans
  • Minimum 1 year of recent experience in an outpatient clinic or medical office
  • Ability to read, understand, and respond to detailed oral and written instructions
  • Hands-on experience with CS-Link/Epic

Preferred Qualifications

  • 2+ years of recent experience as a Patient Service Representative
  • Understanding of medical terminology

Key Responsibilities

  • Act as the primary point of contact for patients both in person and over the phone
  • Greet patients, address concerns, and escalate issues as necessary
  • Manage patient check-in/check-out, collect co-payments, provide receipts, and reconcile payments
  • Verify patient demographics and insurance details in CS-Link/Epic
  • Schedule appointments and complete patient registration
  • Process and track referrals and authorizations for various insurance providers
  • Handle patient/provider correspondence
  • Explain clinic policies, procedures, and services to patients
  • Maintain a clean and sanitized workspace according to departmental guidelines

Job Tags

Work at office,

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