Customer Success & Engagement Manager (Hiring Immediately) Job at Crate & Barrel, Pittsburgh, PA

Tm4zTjJ3WDdydW1oRHhWazY2R09RMllUM2c9PQ==
  • Crate & Barrel
  • Pittsburgh, PA

Job Description

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to peoples homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the makingand our story is still unfolding.

Were here for it. We think you should be too . Were looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach

Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.

A day in the life as a TeamLeader, Customer Experience & Outreach...

  • Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
  • Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
  • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
  • Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
  • Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
  • Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
  • Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
  • Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What you'll bring to the table...

  • Your sense of personal style with a discerning eye and passion for design and home furnishings
  • Strong communication and interpersonal skills
  • High school diploma/GED or equivalent

We'd love to hear from you if you have...

  • 1+ years customer service or retail experience
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

Job Tags

Full time, Part time, Flexible hours, Night shift, Weekend work, Sunday, Saturday, Afternoon shift, Weekday work,

Similar Jobs

Petco

Junior Groomer Job at Petco

 ...and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco...  ...and procedures Ensure the well-being and safety of every animal in the salon at all times Interact professionally and effectively... 

The Medicus Firm

Urology Physician Job at The Medicus Firm

 ...Urology Physician at The Medicus Firm summary: Experienced Urology Physician position available in Nevada with an established practice of three urologists and comprehensive support staff. The role offers a flexible 4-day workweek, advanced medical technology including... 

ETCH Transport Company Inc.

Personal Vehicle Delivery Driver Job at ETCH Transport Company Inc.

 ...been determined to be a safety sensitive position in accordance with Act 593 of Arkansas law. Background check, drug screen and clean driving record is required. Due to the strenuous and physically demanding nature of the position, those who thrive most as drivers are... 

CSG Talent

Roofing Estimator (Baltimore) Job at CSG Talent

 ...Duties & Responsibilities: Prepares construction cost estimates by doing takeoffs and analyzing all costs associated with the work. Obtains quotes from vendors and subcontractors and ensures that scopes and qualifications meet project needs. Attends meetings and... 

Focus Interpreting Inc

English - Arabic Interpreter Job at Focus Interpreting Inc

 ...POSITION SUMMARY: Focus Interpreting is seeking a highly skilled English - Arabic Interpreter to join our team. As an interpreter, you will be responsible for providing accurate and professional interpretation services to our clients. RESPONSIBILITIES:...