Job Description

The Customer Service Supervisor will be responsible for ensuring the highest level of satisfaction for Bluegreen owners and guests at the Wilderness Club at Big Cedar. This role serves as a key liaison between owners, guests, and resort staff, while also providing support to the HGV Marketing, Sales, and Club Services departments as needed.

The Supervisor plays a key role in educating owners and guests on Club programs and policies, while proactively resolving service-related issues that may arise daily. This position is especially critical during peak check-in and check-out periods and will be supported by the marketing department during these times.

This role reports directly to the Vice President of the Joint Venture and will support essential on-site functions at the Wilderness Club.

Responsibilities:
•Reviews upcoming arrival reports and special requests, coordinating any inventory or amenity needs in advance, whenever possible, and brings to bear occupancy.
•Coordinates with administrative staff to consistently measure and supervise Medallia scores and other customer feedback mechanisms, handling alerts as needed.
•Report on reoccurring owner issues and trends to streamline effectiveness of resolutions.
•Ensure the work environment is fair and professional; foster personal and professional growth for associates through open communication, respect and integrity.
•Identify, report and provide process improvements to gain productivity and efficiency
•Take on additional tasks as needed flexibility is key.

Why Choose Us?
•Enjoy full benefits while working 30 hours per week, including medical, dental, and vision coverage, paid time off (PTO), and a 401(k) match up to 5%.
•Experience unlimited growth potential within the organization.
•Discounted Travel Program
•Driven Salary

Requirements:
•2+ years in a customer-facing role, with some leadership or supervisory experience preferred.
•Comfortable using tools like Outlook, Excel, Word, and internal systems (AS-400, intranet, etc.).
•A solid understanding of Bluegreen’s products, timeshare programs, and exchange systems—or a willingness to learn quickly.
•Strong attention to detail, problem-solving skills, and the ability to juggle multiple priorities without missing a beat.
•Experience in handling face-to-face customer service, even in tough situations.
•A self-starter approach with excellent time management, interpersonal skills, and a drive to make things better every day.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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