Job Description

Our client, an industry leader in customer support services, is seeking a dedicated and motivated Call Center Rep-Inbound to join their team. As a Call Center Rep-Inbound, you will be an integral part of the customer service department supporting inbound calls and ensuring a positive experience for every caller. The ideal candidate will demonstrate excellent communication skills, patience, and a proactive attitude, which will align successfully within the organization.

Job Title: Call Center Rep-Inbound

Location: Palm Desert, CA

Pay Range: $20-$22.50 

Shift: AM Mon - Fri 

What's the Job?

• Respond to inbound customer inquiries via phone with professionalism and courtesy
• Provide accurate information and resolve customer issues efficiently
• Document customer interactions thoroughly in the company database
• Follow up with customers to ensure their needs are met and issues are resolved
• Collaborate with team members to improve service quality and customer satisfaction

What's Needed?

• Strong verbal communication skills and active listening abilities
• Ability to handle high call volumes with patience and professionalism
• Basic computer skills and familiarity with customer service software
• Problem-solving skills and a positive attitude
• Ability to work effectively in a team environment

What's in it for me?

• Opportunity to develop valuable customer service skills
• Supportive team environment
• Potential for career growth within the organization
• Engaging and dynamic work setting
• Contributing to a company committed to excellence and customer satisfaction

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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