Job Description

Join our team as a Bilingual Customer Service Representative, where you will connect with wholesale and retail customers to understand their needs and provide exceptional service. At Sherwin-Williams, we're dedicated to ensuring customer satisfaction by delivering the right solutions for our high-quality paint and coating products.

Your responsibilities will include:

• Providing outstanding customer service by assisting customers both in-person and over the phone.
• Building strong relationships with customers through trust and excellent service.
• Accurately processing sales transactions according to company policies.
• Meeting monthly, quarterly, and yearly sales goals.
• Tinting and mixing products to meet customer specifications.
• Maintaining cleanliness and organization of store displays and equipment.
• Ensuring assigned areas are well-stocked and presentable.
• Staying well-informed about our products to guide customers effectively.
• Complying with inventory control procedures.
• Contributing ideas to enhance sales performance.

This position will be based at Store #1041, located at 1470 Main Street, Buffalo NY 14209, and may require some travel to nearby stores.

We offer a range of benefits, including health benefits, a generous time-off package, retirement savings, and opportunities for professional development within the company. At Sherwin-Williams, you will be part of an inclusive team dedicated to fostering a supportive work environment that allows you to thrive both personally and professionally.

Minimum Requirements:

• Must be at least eighteen (18) years of age.
• Legally authorized to work in the country without sponsorship.
• Fluency in English and Spanish, both written and verbal.
• A valid, unrestricted Driver's License.
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
• Willingness to work flexible hours, including weekends.

Preferred Qualifications:

• High School diploma or GED.
• One (1) year of experience in retail or customer service.
• Experience selling paint and related products.
• Experience operating tinting and mixing equipment.

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