Job Description

Are you a connector who loves helping partners succeed? Palmer Johnson is looking for a motivated and outgoing Aftermarket Dealer Network Specialist to be the heartbeat of Palmer Johnson’s engine dealer network. In this remote role, you’ll serve as the central point of contact between Palmer Johnson and our authorized dealers.

Who We Are? Palmer Johnson provides industry-leading drivetrain and engine solutions across the off-highway market, specializing in drivetrain components like transmissions and axles, serving OEMs and end users. With over 45 years of success, we pride ourselves on world-class service, technical expertise, and a culture that values people just as much as performance.

About the Role

As an Aftermarket Dealer Network Specialist, you’ll serve as the central point of coordination and communication for Palmer Johnson’s engine dealer network. This position ensures the ongoing success and operational readiness of authorized engine dealers by coordinating onboarding, providing system support, facilitating training advocacy, managing technical tool administration, and maintaining proactive communication across the network.

What You’ll Do

• Serve as the main contact for all dealer questions and support needs.
• Manage the entire dealer lifecycle — onboarding, agreements, renewals, and offboarding.
• Oversee dealer program fees, renewals, and compliance tracking.
• Coordinate system access, licenses, and diagnostic tool administration for authorized dealers.
• Partner with OEM and technical support teams to resolve access or configuration issues quickly.
• Distribute program updates, product bulletins, and technical communications to dealers.
• Maintain accurate dealer data in Salesforce CRM and provide insights on network activity.
• Collaborate across sales, service, support, and marketing teams to ensure every dealer feels connected and supported.

What You Bring

• Associate’s or bachelor’s degree in Business, Communications, or related field (preferred).
• 3+ years of experience in dealer, distributor, or OEM support — ideally within diesel engine, industrial equipment, or powertrain industries.
• Proficiency in CRM systems (Salesforce preferred) and Microsoft Office Suite.
• Excellent communication, organization, and relationship-building skills.
• Technical aptitude and comfort supporting tools and system processes.
• A proactive, customer-first mindset and collaborative spirit.

Why You’ll Love Working Here

• Flexible hybrid schedule – work from home
• Award-winning culture – fun, approachable, and full of support
• Competitive compensation
• Robust benefits package :
• 401(k) with company match
• Health, dental, vision insurance
• Life and disability coverage
• Paid time off + 8 paid holidays
• Wellness initiatives and more!

Palmer Johnson is an equal-opportunity employer that is committed to hiring a diverse workforce representing the many personalities and cultures in our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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