Job Description

Job Summary:

Under the general direction of the Director of Economic Mobility and in accordance with the mission of the Ada Jenkins Center, while respecting and honoring the values and ethic set forth by the social work profession, the Domestic Violence Case Coordinator will be responsible for assisting individuals and families experiencing domestic violence. In collaboration with Social Serve and Mecklenburg County this person will fill the role for this collaboration project for Domestic Violence Rapid- Rehousing. This position will assist with safety planning and housing stability; including employment, increasing income, addressing mental/physical health, transportation, childcare, and community engagement. The successful candidate will be able to manage multiple cases at once, build on the strengths of participants, develop person-centered service plans, and connect participants with needed resources and services.

Rapid Re-Housing Overview

RRH provides short-term rental assistance and services. The goals are to help people obtain housing quickly, increase self-sufficiency, and stay housed. It is offered without preconditions (such as employment, income, absence of a criminal record, or sobriety) and the resources and services provided are typically tailored to the needs of the person.

Job Qualifications:

• High School Diploma or GED plus lived expertise relating to homelessness, trauma, and/or domestic violence or Bachelor's degree from an accredited college or university of Social Work, or related field, required.
• At least 1 year of case coordination experience preferred. Paid or volunteer experience working with people experiencing homelessness or in health and social service setting such as foster care, behavioral health, domestic violence, community health centered, etc. Lived expertise of homelessness, trauma, or behavioral health challenges is welcome.
• Travel is required. A valid driver's license and reliable insured transportation required.
• Must have received or be willing to receive Covid-vaccine by date of hire. If unvaccinated weekly Covid-testing is required.

Skills, Abilities and Attributes:

• Strong organizational skills and the ability to set priorities.
• Creative problem solving skills.
• Ability to work as part of a team, as well as independently.
• Strong interpersonal skills, cultural competence and ability to employ sensitivity in building rapport with client.
• Strong written and spoken communication skills.
• Computer proficient in Microsoft Word, Outlook, and Excel.
• Experience with data tracking system is helpful.
• Prior experiencing working with volunteers.
• Must have a passion and genuine commitment for the work of the Ada Jenkins Center.

PRINCIPLE FUNCTIONS

This position will be working in all Mecklenburg County. This position entails the following responsibilities and may include other duties as assigned:

• Assess program participants at program entry to jointly develop a strengths-based, goal-driven action plan that promotes permanent housing and self-sufficiency in the future.
• Identify participant strengths and barriers to stability to help ensure proper housing options.
• Develop a referral network of services and supports that assist with housing retention, including linkages for warm handoffs to specialists in employment, transportation, childcare, social service benefits, substance use issues, mental health, etc.
• Provide comprehensive case management support to program participants and ensure services are individualized, culturally competent, family-focused, goal-driven, strengths-based, and appropriate.
• Build relationships with program participants to learn their needs, goals, strengths, and barriers to maintaining stable housing; keep the channels of communication open and be proactive about problem-solving.
• Maintain records and notes for each participant, track and report participant outcomes in database, and provide monthly progress reports to the supervisor.
• Build feasible, sustainable action plans with participants to help them locate and maintain housing and break the cycle of homelessness.
• Prepare program participants for eventual self-sufficiency:
  • Build connections with potential employers and training programs.
  • Prepare participants for job interviews; assist with building a resume.
  • Teach participants budgeting and financial literacy skills.
  • Ensure participants possess basic life and home care skills; provide training, if needed.
• Conduct visits in participants' homes once housed.
• Attend team meetings and training.

Legal Aspects

• Maintain confidentiality of all program documents and records.
• Adhere to NASW Code of Ethics.
• Maintain participant and documentation, including all financial and programmatic records, for a period of at least five years in accordance with 24 CFR 578.103 (c).

Administration

• Work hours are typically Monday through Friday from 8-5 (and some weekends may be required).
• Staff work hybrid model of in office and remotely (home internet is required).
• Attend and actively participate in interagency staff and multidisciplinary meetings.
• Compile and submit reports on a monthly basis, or as assigned, to Director of Economic Mobility.
• Database/ File Maintenance
• Ensure customers sign a consent form regarding the database if entered into the case management program. Ask for verbal consent, otherwise.
• Update and maintain pertinent information.
• Input data in a timely manner (24 hours).
• Accurately record case notes, update plans and recertify as required.
• Maintain confidentiality of all program records and documents.

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